Privacy Policy

Effective Date: February 11, 2026
Last Updated: February 11, 2026

This Privacy Policy describes how Valor Education Inc. ("we," "us," or "our") collects, uses, and shares your personal information when you use themockinterview.ai (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password
• Payment Information: Processed securely by Stripe (we do not store full credit card details)
• Resume Data: PDF files and extracted text content you upload
• Session Data: Job descriptions, interview questions, and your responses
• Support Requests: Contact information and message content

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on Service
• Device Information: Browser type, operating system, IP address
• Cookies: We use cookies and similar technologies to maintain your session and improve Service functionality

1.3 Third-Party Data

• Authentication: We use Firebase Authentication (Google) to manage user accounts
• AI Processing: Interview questions and feedback are generated using OpenAI's API

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Generate personalized interview questions and feedback
• Process payments and manage subscriptions
• Send transactional emails (account verification, password resets, purchase confirmations)
• Send promotional emails about new features and updates (with your consent)
• Respond to support requests
• Prevent fraud and ensure security
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and Switzerland, we process your data based on:

• Contract Performance: To provide the Service you've requested
• Legitimate Interests: To improve our Service and prevent fraud
• Consent: For marketing communications (you may withdraw consent anytime)
• Legal Obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We share your information with:

4.1 Service Providers

• Firebase/Google Cloud: Data storage and authentication
• Stripe: Payment processing
• OpenAI: AI-powered question generation and feedback (anonymized where possible)
• Vercel: Application hosting

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal information to third parties.

5. Data Retention

• Account Data: Retained while your account is active, plus 30 days after deletion
• Session Data: Retained while your account is active
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Requests: Retained for 3 years

You may request deletion of your data at any time by contacting questions@themockinterview.ai.

6. Your Privacy Rights

6.1 All Users

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails

6.2 GDPR Rights (EEA, UK, Switzerland)

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Request we limit processing of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For processing based on consent

6.3 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

6.4 PIPEDA Rights (Canadian Residents)

• Right to access personal information
• Right to challenge accuracy and completeness
• Right to withdraw consent

To exercise your rights, contact: questions@themockinterview.ai
We will respond within 30 days (45 days for complex requests).

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (GDPR)
• Privacy Shield frameworks where applicable
• Service provider agreements ensuring data protection

8. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16. If you believe we have collected data from a child, contact us immediately at questions@themockinterview.ai.

9. Security

We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest (Firebase/Firestore)
• Secure authentication (Firebase Auth)
• Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for Service functionality (authentication, session management)
• Analytics Cookies: To understand how users interact with the Service
• Preference Cookies: To remember your settings

10.1 Cookie Consent

When you first visit our site, you'll see a cookie banner allowing you to accept or decline analytics cookies. Your choice is stored in your browser for one year. Essential cookies required for the Service to function are always active and cannot be disabled.

10.2 Google Analytics

We use Google Analytics 4 to understand how visitors use our Service. Google Analytics collects information such as:

• Pages you visit and time spent on each page
• Browser type, device information, and screen resolution
• Geographic location (city and country level only)
• Traffic source (how you found our site)
• User interactions and events (button clicks, form submissions)
• E-commerce data (purchases, transaction values)

Google Analytics uses cookies and similar technologies to collect this data. The information is transmitted to and stored by Google on servers in the United States and other countries.

Opt-Out Options:
• Decline analytics cookies via our cookie banner
• Install the Google Analytics Opt-out Browser Add-on
• Enable "Do Not Track" in your browser settings

Data Retention: Google Analytics data is retained for 14 months, after which it is automatically deleted.

Google's Privacy Policy: policies.google.com/privacy

10.3 Revenue Tracking

When you make a purchase (Pro subscription or single-session credits), we send transaction data to Google Analytics to measure revenue and analyze purchasing patterns. This includes:

• Transaction ID and amount
• Product type (subscription vs. credit purchase)
• Currency (USD)
• Anonymous user identifier

This data is used solely for business analytics and is not shared with third parties for marketing purposes. No personally identifiable payment information (credit card numbers, billing addresses) is sent to Google Analytics.

10.4 Browser Controls

You can control cookies through your browser settings. Note that disabling essential cookies may limit Service functionality:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

11. Email Communications

11.1 Transactional Emails

We send transactional emails (e.g., account verification, password resets, purchase confirmations) as necessary to provide the Service. You cannot opt out of these.

11.2 Marketing Emails

We may send promotional emails about new features, updates, and offers. You may opt out anytime by:

• Clicking "unsubscribe" in any marketing email
• Contacting questions@themockinterview.ai
• Updating preferences in your account settings

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

For material changes, we will provide notice via email or prominent notice on the Service.

13. Contact Us